4 Video Case Studies

Book Reference

Dessler, G. (2015). Human resource management [VitalSource Bookshelf version] (14th ed.).

Unit II Case Study

Video Case: Strategic Management: Joie de Vivre Hospitality

Instructions: Read the video case in your textbook titled “Strategic Management: Joie de Vivre Hospitality,” then watch the corresponding video in the Unit Study Guide. Answer two of the Discussion Questions on page 81. Be sure to restate each question in your own words before answering in essay format. Your total assignment response must be at least 400 words in length. You must use at least your textbook to complete this assignment. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style.

PearsonMyLab Video: Joie de Vivre Hospitality: Strategic Management

Pearson Link: http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/JDVH-VID2-WEB640.html

 

Unit III Case Study

Video Case: Interviewing Candidates (Zipcar)

Instructions: Read the video case in your textbook, titled “Interviewing Candidates (Zipcar),” then watch the corresponding video in the Unit Study Guide. Answer two of the Discussion Questions on page 209. Be sure to restate the question in your own words before answering in essay format. Your total assignment response must be at least 400 words in length. You must use at least your textbook to complete this assignment. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style.

PearsonMyLab Video: ZipCar: Interviewing Candidates

Pearson Link:

http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/ZIPC-VID3-WEB640.html

 

Unit IV Case Study

Video: Training (Wilson Learning)

Instructions: Read the video case in your textbook, titled “Training (Wilson Learning),” then watch the corresponding video in the Unit Study Guide. Answer four of the Discussion Questions on page 251. Be sure to restate each question in your own words before answering in essay format. Your total assignment response must be at least 400 words in length. You must use at least your textbook to complete this assignment. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style.

PearsonMyLab: Wilson Learning: Training

Pearson Link:

http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/hrm_0701_512.html

Unit VII Case Study

Video Case: Union-Management Relations (UPS)

Instructions: Read the video case in your textbook, titled “union-management Relations (UPS),” then watch the corresponding video in the Unit Study Guide. Answer Discussion Questions 15-13 and 15-16 on page 483. Be sure to restate each question in your own words before answering in essay format. Your total assignment response must be at least 400 words in length. You must use at least your textbook to complete this assignment. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style.

UPS: Union-Management Relations

http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/hrm_0802_512.html

Course: The Essentials Of Managing Conflict (UNIT 1 CHALLENGE)

UNIT 1 CHALLENGE 1 Describing Conflict  (100% Correct)

1. Select the statement that best describes the interests of the parties involved in the conflict. 

o Diana wants a place for children to play; Tony wants more access to parking in the neighborhood.

o Tony and Diana both want the playground to be removed.

o Diana wants more access to parking in the neighborhood; Tony wants more space for children to play.

o Tony and Diana both want a new parking lot in the neighborhood.

2. Diana has children that need a place to play, whereas Tony and his community need convenient parking. This is an example of a(n) __________ conflict.

o interest-based

o relationship-based

o values-based

o data-based

3. Given the opposing perspectives in the community, the conflict may continue to develop and become increasingly intense. Select the statement that describes the misunderstanding stage of conflict. 

o The parties are communicating about the conflict, but their differing views cause increased resentment.

o The parties actively try to harm one another.

o Something happens to make the parties aware that their needs conflict.

o The parties develop very negative views of one another and no longer have the ability to communicate effectively.

4. Select the true statement regarding the escalation of Tony and Diana’s conflict.

o The conflict has escalated to the tension stage because Tony and Diana are actively trying to harm one another.

o The conflict has escalated to the tension stage because Tony and Diana are no longer able to communicate with one another or see each other in a positive light.

o The conflict has escalated to the tension stage because the encounter at the store caused Tony and Diana to realize that they disagree on the neighborhood issue.

o The conflict has escalated to the tension stage because Tony and Diana have a vague feeling that something is wrong between them.

5. Select the statement that best explains Rick and Ella’s situation. 

o Rick and Ella are in the pre-conflict stage because they are uncomfortable talking to one another due to the dispute between their spouses.

o Rick and Ella are in the pre-conflict stage because they are currently unaware of the problems that their relationship may cause.

o Rick and Ella are in the pre-conflict stage because neither one of them understands the reason for the conflict between Tony and Diana.

o Rick and Ella are in the pre-conflict stage because they are both aware that their needs are not being met by the other party.

6. Diana’s statement, underlined in the scenario, shows that she sees the conflict as __________.

o values-based

o interest-based

o structural

o relationship-based

7. By ensuring all parties have the same information and are interpreting it in the same way, Ava is trying to avoid a __________ conflict. 

o interest-based

o values-based

data-based

o structural

8. Tony described the escalation of the conflict as it moved to increasingly intense stages. Which of his statements describes the discomfort stage?

o “Now people are yelling at each other in the street, saying all sorts of mean things about people on the other side….”

o “At first, it was just kind of awkward— I could sense something was wrong between Diana and me.”

o “Then we had a fight and other people took sides in the last meeting.”

o “It seems like the only communication going on is yelling and fighting.”

9. Select the true statement about the post-conflict stage in Tony and Diana’s conflict.

o Tony and Diana have reached the post-conflict stage by finding a way to get both of their needs met.

o Tony and Diana have reached the post-conflict stage by finding a way to get the single most important need met.

o Tony and Diana have reached the post-conflict stage because it always comes after the crisis stage.

o Now that Tony and Diana have reached the post-conflict stage, their conflict cannot escalate again.

UNIT 1 CHALLENGE 2 Conflict Styles (100% Correct)

1. Select the true statement regarding Martin’s comment. 

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

2. Which of the following describes the accommodating style of conflict? 

o Parties using this style choose not to acknowledge the conflict rather than try to solve it.

o Parties using this style agree to sacrifice some of their own needs to come to a mutual agreement.

o Parties using this style work collectively to ensure that the needs of everyone are met.

o Parties using this style try to meet the needs of others by giving up their own needs.

3. According to the assessment, Samir’s preferred conflict style is __________, and Martin’s preferred conflict style is __________.

o collaborating, competing

o compromising, collaborating

o accommodating, collaborating

o avoiding, compromising

4. How would Molly describe the compromising style relative to assertiveness and cooperativeness?

o Moderate in assertiveness, high in cooperativeness

o High in assertiveness, high in cooperativeness

o Moderate in assertiveness, moderate in cooperativeness

o Low in assertiveness, high in cooperativeness

5. Martin’s statement reflects a conflict resolution style called __________, while Samir’s statement reflects a conflict resolution style called __________.

o competing, avoiding

o avoiding, collaborating

o avoiding, compromising

o competing, accommodating

6. Select the statement that reflects Samir’s concerns. 

o Martin is failing to consider Japan’s culture when crafting the proposal.

o Martin is failing to consider Japan’s intercultural conflict style when crafting the proposal.

o Martin is failing to consider Japan’s preferred conflict style when crafting the proposal.

o Martin is failing to consider Japan’s subcultures when crafting the proposal.

7. Select the true statement regarding Martin’s comment. 

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

Unit 1 CHALLENGE 3 Resolving Conflict (100% Correct)

1. Which question would provide some helpful information for Phillip as he works to determine the suitability of the process?

· How many days a week is the store open?

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with?

· Which stage has the conflict escalated to?

2. The form of mediation that Phillip described is called __________.

· facilitative mediation

· mediation-arbitration

· evaluative mediation

· transformative mediation

3. Select the true statement about arbitration.

· Arbitration is slower and more expensive than court.

· The decision reached during arbitration is called an “award” and is legally binding and enforceable by law.

· The arbiter must be a legal professional or expert on the topic of the disagreement to be able to arbitrate the conflict.

· Arbitration is unique because it always involves a decision made by a group of arbiters instead of a single person.

4. Select the statement that describes conciliation, but not shuttle diplomacy. 

· The process focuses on tangible issues only.

· The process addresses intangible issues, such as emotions and communication.

· The process is beneficial for parties who are uncomfortable meeting face-to-face.

· The conflict resolver moves separately between each of the parties.

5. Select the true statement about collaborative law as a conflict resolution process. 

· Collaborative law can address the financial issues in a divorce, but not custody issues.

· A participation agreement is the last step in the collaborative law process.

· Collaborative law works best when the separating couple is willing to work together toward a solution.

· Collaborative law requires a mediator, but the presence of lawyers is optional.

6. Select the true statement about restorative justice as a conflict resolution process. 

· Restorative justice prevents the victim from interacting with the offender

· Accountability is one of the main goals of restorative justice.

· Restorative justice pertains solely to juvenile offenders.

· Restorative justice primarily focuses on punishing the offender.

7. Select the statement from Phillip’s session notes that relate to conciliation. 

· “We need to solve the problem, but I don’t want to be around her. There has to be a way to find a solution that we both can agree to.”

· “We want to avoid the court system if possible. We’re on good enough terms that I think we can split our finances and come to a custody arrangement that we mutually agree upon.”

· “Our business uses this method often since it is cheaper and easier than handling things within the courts. A third party reviews the case, and makes a decision.”

· “I think this young individual will benefit more from hearing from the victim so that he can take accountability for his actions versus being punished by the courts.”

8. Which question would provide some helpful information for Phillip as he works to determine the suitability of the process?

· How many days a week is the store open?

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with?

· Which stage has the conflict escalated to?

Course: The Essentials of Managing Conflict

Units 1 UNDERSTANDING CONFLICT

MGMT Question 4

Review the Case Study (Testing Baseball Players DNA) on page 49 of the attached PDF and answer the following questions. Minimum 250 words and 2 references. No format is required. The questions DO NOT count as part of the word count.

 

  • Many experts in genetics consider testing an unethical violation of personal privacy. What does it mean to “violate personal privacy”?
  • Can a utilitarian argument (the greatest good for the greatest number should be sought) in favor of DNA testing in the Dominican Republic be mounted? What could it look like?
  • Baseball scouting—the job of hiring excellent future players and screening out mediocre ones—is very competitive. Those who do it well are paid well; those who don’t are cycled out quickly to make room for someone else. You have the job, you have the DNA sample. What do you do? Why?

EmpRel/Union Campaigns

Read chapters 6 and 7 of the text. While the material refers to both union campaigns and union avoidance, we will combine the study of the two. To this end:

1. When elections for unions occur, the process can be very adversarial and contentious, as many elections can be. Put yourself in the position working on a union election. Which of these 3 roles would suit you best and why knowing the information you now are learning about labor relations:

  • Running the campaign of a union candidate
  • Monitoring election outcomes
  • Informing all parting of legal rules regarding campaign organization and the election process.

Explain your answer and tell us a bit about yourself and your personality.

2. Read the GMFC case on 189 and state your answer to the problem, as listed in the last sentence on 190.

3. What is your opinion of the philosophy-laden approach to employee relations?

Submission Instructions: (www.turnitin.com)

Any papers/assignments should at a minimum contain 3-4 pages of content (double spaced), include a properly formatted cover page, and a reference listing page with at least three (3) NEW references properly listed at the end of your work. Providing additional references to your assignments demonstrate your desire to conduct additional research on the topic area and can improve your research skills.

With all assignments, include properly formatted in-text citations within the body of your work for each of your listed references so the reader can ascertain what is your original thought or ideas and what portion of your work is taken from credible sources to support your work. It is really important to identify work from other sources to ensure that proper credit is provided to researchers in the field.

Case Study Assignment Help

Case Study 3: Zappos: Delivering Customer Satisfaction

Due Week 9 and worth 200 points

Read the “Zappos: Delivering Customer Satisfaction” case, located on page 475 of the textbook.

Write a four to six (4-6) page paper in which you:

  1. Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
  2. Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.
  3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges.
  4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder’s perspective.
  5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response.
  6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Examine ethical issues and dilemmas in business.
  • Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.
  • Examine the significant issues of ethical controversy in business to moral philosophy and values.
  • Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.
  • Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Organizational Behavior Chapter 14 Multiple Choice Questions

Home > Chapter 14 > Multiple Choice Quiz
Multiple Choice Quiz
1
Leadership is the ability to:
A) influence others.
B) motivate others.
C) enable others to contribute towards the effectiveness and success of the organization.
D) all of the above.
E) none of the above.
2
An emotional intelligence trait referring to the extent that people are sensitive to situational cues and can adapt behavior to match the situation:
A) Self-monitoring personality.
B) Integrity.
C) Leadership motivation.
D) Drive.
E) None of these because emotional intelligence is a behavior, not a trait.
3
Each of these is one of the seven competency characteristics of effective leaders, EXCEPT:
A) drive.
B) intelligence.
C) self-confidence.
D) authority.
E) emotional intelligence.
4
Competencies indicate leadership:
A) performance.
B) success.
C) potential.
D) effectiveness.
E) all of the above.
5
The competency (trait) perspective of leadership assumes great leaders have the same personal characteristics in:
A) all situations.
B) distinct environments
C) exclusive situations.
D) identical circumstances.
E) situations of limited effectiveness.
6
The style of assigning employees to specific tasks, clarifying their work duties and procedures, ensuring they follow company rules, and pushing them to reach their performance capacity is:
A) people-oriented.
B) support-oriented.
C) achievement-oriented
D) task-oriented.
E) participation-oriented.
7
People-oriented behaviors include all of the following, EXCEPT:
A) showing trust for employees.
B) clarifying work duties and procedures.
C) demonstrating genuine concern for employees.
D) looking out for employee welfare.
E) listening to employee suggestions.
8
Path-goal theory has its roots in which theory of motivation?
A) Two-factor
B) Expectancy
C) Goal setting
D) Equity
E) Learned needs
9
The contingency perspective of leadership requires leaders to be both insightful and flexible so that:
A) they can find employees that like them and work with these employees to improve the environment.
B) they can work with employees that don’t like them and reduce turnover.
C) they can adapt their behaviors & styles to the immediate situation.
D) they can learn new competencies.
E) they can add these skills to their resume.
10
Servant leaders expect:
A) employees to serve them.
B) to serve and help employees.
C) to direct the performance of employees.
D) to consider employee ideas before making a decision.
E) employees to reach their peak performance.
11
Which of these is not a leadership style identified in path-goal theory?
A) Participative
B) Achievement-oriented
C) Directive
D) Supportive
E) Competitive
12
According to the path-goal theory, which of these behaviors encourages employees to reach their peak performance?
A) Participative
B) Achievement-oriented
C) Competitive
D) Supportive
E) Directive
13
Which of these leadership styles in the path-goal model, is detrimental when employees are skilled and experienced?
A) Participative
B) Achievement-oriented
C) Competitive
D) Supportive
E) Directive
14
Which leadership theory suggests that effective leaders vary their style with the “readiness” of followers?
A) Situational leadership theory
B) Path-goal theory
C) Servant leadership
D) Fiedler’s contingency model
E) Competency perspective
15
According to empirical research, the only part (leadership style) of the situational leadership model that works is:
A) delegating.
B) telling.
C) participating.
D) selling.
E) achievement-oriented.
16
Fiedler’s leadership model suggests that the best style depends on the level of:
A) environmental control.
B) organizational structure.
C) situational control.
D) participation desire.
E) organizational planning.
17
The theory which identifies contingencies that either limit the leader’s influence or make a particular leadership style unnecessary is called:
A) leadership substitutes.
B) competency-based leadership.
C) transactional leadership.
D) middle-of-the-road approach.
E) situational leadership.
18
Self-leadership is a:
A) type of transformational leadership.
B) form of charisma.
C) style identified in situational leadership theory.
D) leadership substitute.
E) contingency of path-goal theory.
19
A leadership style that helps organizations achieve their current objectives more efficiently by linking job performance to valued rewards and ensuring that employees have the resources to get the job done is called:
A) transformational leadership.
B) contingency leadership.
C) transactional leadership.
D) charismatic leadership.
E) situational leadership.
20
Transactional leadership is about:
A) managing.
B) leading.
C) visioning.
D) charisma.
E) gender.
21
A form of interpersonal attraction whereby followers develop a respect for and trust in the individual is known as:
A) direction.
B) charisma.
C) bureaucratic control.
D) achievement-orientation.
E) a competency.
22
The perceptual processes which explain implicit leadership include:
A) stereotyping.
B) need for situational control.
C) attribution errors.
D) all of the above.
E) none of the above

MGMT Question 1

Review the Case Study (Gray Matters) on page 16 of the attached PDF and answer the following questions. Minimum 200 words and 2 references. No format is required.c The questions DO NOT count as part of the word count.

 

  • What are the facts pertinent to an ethical evaluation of this case?
  • From the facts and information provided, can you sketch a set of values and chain of reasoning justifying the answer that the quiz’s original authors sanctioned as the right one?
  • According to the quiz authors, the worst answer is A. Maybe they are wrong, though. What values and reasoning may lead to the conclusion that doing “nothing because she’s doing her job just fine” is an excellent response?

WEEK 4 ASSIGNMENT

Week 4 – Assignment

 

Annual Report Formats

[WLO: 3] [CLOs: 1, 3, 5]

Prior to beginning work on this discussion, read Chapter 10Chapter 11, and Chapter 13 from your textbook; review the website AnnualReports.com (Links to an external site.), and review the Week 4 Weekly Lecture.

Go to AnnualReports.com (Links to an external site.) and review the annual reports recently released by two corporations in the same industry. Review each report and discuss the issues listed below.

It is strongly encouraged that you receive feedback on your paper using the Ashford Writing Center Paper Review at least two days before it is due. Then implement the feedback into your paper before submitting it to Waypoint. For instructions on how to use this feature, please review the Ashford Writing Center Paper Review (Links to an external site.). Make sure you appropriately cite your sources from AnnualReports.com and include a minimum of two scholarly and/or credible sources from the library in addition to the course text.

In your paper,

  • Describe organizational differences that you see in how each corporation discusses its annual performance.
  • Explain how clearly the data is or is not presented for enabling shareholders to draw conclusions about how well the company performed.
  • Explain what goals, challenges, and plans top managers emphasize in their discussion of results.
  • Describe ways the format and organization of each report enhances or detracts from the information being presented.

The Annual Report Formats paper

  • Must be two to three double-spaced in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)
  • Must include a separate title with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

Carefully review the Grading Rubric (Links to an external site.)  (Links to an external site.)for the criteria that will be used to evaluate your assignment.

Week 8 Assignment 4

Due Week 8 and worth 240 points

Read the case titled: “Risk Management on a Satellite Development Project” found in Chapter 10.

Write a six to eight (6-8) page paper in which you:

  1. Suggest the issues that could have developed had the team not had a risk plan. Determine the major impacts of risk that the team needs to understand for the project to be successful.
  2. Justify the value of the risk plan considering the time, effort, cost, and resources it took to develop such a plan. If you were the project manager, recommend the approach that you would take to ensure the project met the critical path identified.
  3. Assess how to determine the level of risk management appropriate for a project.
  4. Imagine the team working on the satellite development project was a virtual team in which team members were unable to meet in person. Explain the expected impact on the project, and suggest two (2) ways the team could maintain its current goal in both planning and execution.
  5. Use at least four (4) quality academic (peer-reviewed) resources in this assignment.
 Your assignment must:
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Chapter 10 starts on page 268 and you have to scroll to the end of the chapter for the case study.

Labor Laws And Labor Relations – Due By Midnight

Please read chapters three and four of the textbook. Upon completion, respond to the questions below:

Are our current labor laws capable of dealing with labor-management problems, or should they be abolished? If abolished, what should their replacements (if any) address?
Submission Instructions: (www.turnitin.com)

Any papers/assignments should at a minimum contain 3 pages of content (double spaced), include a properly formatted cover page, and a reference listing page with at least three (3) NEW references properly listed at the end of your work. Providing additional references to your assignments demonstrate your desire to conduct additional research on the topic area and can improve your research skills.

With all assignments, include properly formatted in-text citations within the body of your work for each of your listed references so the reader can ascertain what is your original thought or ideas and what portion of your work is taken from credible sources to support your work. It is really important to identify work from other sources to ensure that proper credit is provided to researchers in the field.

Submit the weekly written assignment as an MS WORD attachment in .doc, .docx, or .rtf format. A recommended font is Times New Roman (12). DO NOT include discussion board answers with your formally written assignment submission.